Your data
Privacy policy
What we collect, why, who receives it, how long we keep it, and what you can ask us to do with it.
Draft — placeholder text with no legal value yet. To be written and reviewed before the public launch.
On what legal basis
Contract, legitimate interest, consent, legal obligation.
Performance of the contract for everything the service needs: your account, your pets, your orders and your support requests. Our legitimate interest for security, technical logs, abuse prevention and error monitoring, and for showing the owner the position a scanner chose to share. Your consent for sharing your position when you scan a tag and for the profile photo. A legal obligation for keeping the accounting records of paid orders.
Who receives your data
Five providers, each for a single use. Nothing is sold.
We never sell or rent any data. The following providers process data on our behalf, only for the purpose named:
- Stripe — payment: e-mail, delivery address, item names and engraving text.
- Scaleway — storage of photos and sending of our e-mails.
- HERE — conversion of a scan position into an address.
- Sentry — error monitoring: account identifier, username and the failed request.
- [HOSTING PROVIDER AND CLUSTER REGION] — hosting of our servers and databases.
Transfers outside the European Union
Scaleway and HERE process data within the European Union, as does [HOSTING PROVIDER AND CLUSTER REGION]. Stripe acts through Stripe Payments Europe (Ireland); transfers to the United States within the Stripe group are covered by the European Commission's standard contractual clauses. Sentry: [SENTRY ACCOUNT REGION: EU OR US].
How long we keep it
The account as long as it exists; orders seven years, anonymised; the rest erases itself.
Your account, your pets, their photos and your favourites: until you delete the account (a deletion is confirmed by e-mail before it happens). Paid orders: seven years, as accounting records require, but stripped of your e-mail, delivery address, pet name and engraving text as soon as the account is deleted; only amounts and statuses remain. Orders started but not paid: cancelled automatically after one hour. Scan positions: 90 days. Sign-in and registration codes: a few minutes, or single use. Technical logs: [RETENTION OF TECHNICAL LOGS].
Your rights
Consult, correct, delete, restrict, object, take away — and complain.
You can consult, correct and delete your data from your profile; deleting the account erases your pets, their photos and your favourites and anonymises your paid orders. You also have the right to restrict or object to a processing, to withdraw a consent at any time, and to receive a copy of your data: there is no automatic export yet, so ask us through the Support page and we will answer within one month. Someone who shared a position without an account can ask for its removal the same way. If you believe your rights are not respected, you can lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données, Rue de la Presse 35, 1000 Brussels, autoriteprotectiondonnees.be).