Your data
Privacy policy
What we collect, why, who receives it, how long we keep it, and what you can ask us to do with it.
Draft — placeholder text with no legal value yet. To be written and reviewed before the public launch.
What we process, and why
What an order records, what Stripe receives, and the e-mails we send.
Shop, orders and payment
Your cart lives in your browser until you order. An order records the items, quantities, the engraving text (your pet's name and the phone number you choose), the delivery country, any promo code and the amounts. Payment happens on Stripe's pages: Stripe receives your e-mail address, the delivery address you enter, the item names and the engraving text; your card details never reach our servers. Once paid, we keep the confirmed e-mail address and the delivery address on the order to produce and ship it. We send transactional e-mails only: order confirmed, in production, shipped, and a single reminder if a payment was started but not completed. We send no newsletter.
How long we keep it
The account as long as it exists; orders seven years, anonymised; the rest erases itself.
Your account, your pets, their photos and your favourites: until you delete the account (a deletion is confirmed by e-mail before it happens). Paid orders: seven years, as accounting records require, but stripped of your e-mail, delivery address, pet name and engraving text as soon as the account is deleted; only amounts and statuses remain. Orders started but not paid: cancelled automatically after one hour. Scan positions: 90 days. Sign-in and registration codes: a few minutes, or single use. Technical logs: [RETENTION OF TECHNICAL LOGS].