Rules of use
Terms of use
The contract between Pawseno and you: the service, your account, the shop and the engraved medallion, delivery, your remedies. Each article starts with a plain sentence, then the text that prevails.
Draft — placeholder text with no legal value yet. To be written and reviewed before the public launch.
Delivery
Products are delivered to the address given at payment, in Belgium only to date. Delivery fees are shown before confirmation. The indicative lead time is [X] working days after engraving, engraving itself taking [Y] working days; a delay gives no right to compensation, but you may cancel an unshipped order whose delay exceeds 30 days after the indicative date and be fully refunded.
The risk of loss or damage passes to you on delivery. Check the parcel on receipt: any visible damage or missing product must be reported to us within 48 hours, with photos, by ticket from your account.
Right of withdrawal and returns
Under article VI.53, 3° of the Belgian Code of Economic Law, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. The engraved medallion falls in this category: you are informed before confirming the order, and by confirming it you expressly waive withdrawal for this product.
For any other non-personalised product the shop may offer, you have 14 days from receipt to withdraw without giving a reason, by notifying us by ticket or e-mail, then returning the product in its original condition within 14 days; return costs are yours and the refund is made within 14 days of receiving the return.
The two-year legal guarantee of conformity (articles 1649bis and following of the former Civil Code) applies. A defective medallion, or one whose engraving does not match the text you confirmed, is replaced at our expense after reporting and return.